Policies
Making Your Reservation
Making a reservation is as easy as dialing 1-800-USA-Raft.
Our professional whitewater consultants are experts at arranging
successful river vacations. USA Raft’s wide variety
of rivers and river options enables our friendly consulting
staff to create the exact vacation to match your wants and
abilities. Call Today!
Liability
We encourage the purchase of vacation trip insurance which
covers personal property and personal injury. We assume no
liability for personal injury or loss of personal belongings.
You will be required to sign a personal injury and photo waiver
before your trip. A copy of the waiver is available upon request
or can be downloaded from our website.
All participants under the age of 18 must have a completed
release form signed by a parent or guardian.
Tax Exemption
If you wish to see if your trip is eligible for you to clam
tax exempt status, call us at 1-800-USA-Raft. Some trips do
not have state tax, but have a river fee (such as the Pigeon)
or a lodging fee (such as the Nolichucky) from which no one
is exempt. Some states require groups to pay tax and then
fie for a refund from the state at the end of the year. If
your trip is eligible for tax exempt status, you must return
a copy of your state’s tax exemption for along with
your deposit.
Rates
All rates are stated per person. Prices do not include applicable
taxes and are subject to change without notice.
Reservations
Regulations by local, state, and federal agencies limit the
number of guest we can accommodate each day. To secure the
date of your choice, it is therefore best to make reservations
as soon as possible.
Some trips fill up many months in advance, while other adventures
have openings on short notice. When you have selected your
trip date, call us at 1-800-USA-Raft and our reservationists
will be happy to secure for you the available adventure of
your choice.
General Deposit & Payment Policy
Within ten days of your phone call you must confirm your
reservation with a non-refundable deposit. Half day and Express
trips require at $5 per person, per day deposit with the balance
due 30 days prior to your trip date. Day trips require a $10
per person per day deposit with the balance being due 45 days
from the trip date. World Class Rivers, where space is extremely
limited, require a $20 per person per day deposit and the
balance is due 60 days prior to the trip date.
If you wish to make a reservation after the balance due date
of your trip, we are happy to accept money orders, VISA, MasterCard,
Discover or American Express to confirm your reservation.
Reservations not paid in full by the balance due dater are
subject to cancellations without notice.
General Cancellation & Refund Policy
Because operating funds are committed long before the trip
departs, few, if any, of these expenses can be recovered on
late cancellations. If you are unable to attend your scheduled
trip, fell free to find a substitute to fill your spot. If
you must cancel your reservation with more than 30 days notice,
we will refund the full amount less the nonrefundable per
person deposit. If you cancel with 20 to 30 days notice you
will receive a 50% refund; if you cancel with 10-19 days notice,
you will receive a 25% refund.
Cancellations with less than 10 days notice will not receive
a refund, but you will be issued a percentage of payment as
a River Voucher. (River Vouchers are good for one year from
the date of your trip.) If you must cancel your trip, please
let us know as soon as possible so that you may receive the
largest percentage refund or River Voucher applicable.
Because river and weather conditions can change, we reserve
the right to move trips to a different section of river or
to another river for reasons of safety or low water, in which
case price differences will be refunded. No refund or rain
checks will be issued unless the outfitter completely cancels
the day's events.
Due to the rigors of a river adventure, consumption of alcohol
or drugs is not permitted before or during raft trips. Intoxicated
or drug impaired persons will be refused without refund.
Have a question? Email us at:
raft@usaraft.com
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